Learning from others’ mistakes
We had some really nice feedback from a customer who we supplied a house removal to a 5th floor flat.
“Mills arrived when they said they would, evaluated the job to do and executed it with professionalism, a friendly approach and speed. We previously used a a lesser smaller company to move us a year ago as they were cheaper. Big mistake and wasn’t a great experience, well worth paying the extra money this time around with Mills. Would highly recommend”
This got me thinking and as an established family business I wanted to try and help people who are looking to move in the near future or even in the progress of moving to not make the same mistake that our customer did the first time round.
Paying for the quality you receive
We all want to save money where we can and when moving; there are a lot of fees to encounter before your removals, however sometimes going for the cheapest quote is not always beneficial. In the removal trade you pay for the quality of the service and the experience you will be receiving.
Removals themselves can be stressful. In fact if you Google top 5 stressful things you can do in a lifetime, removals is 3rd. 1st was death of a loved one and 2nd was divorce. In my experience a lot of people move house or sell a house because of 1 & 2. Therefore people can be experiencing two stressful situations in one.
Key Factors In A Removals Company
I feel it is really important to do your research when choosing your Removal Company and not always go for the cheapest quote or the quickest solution. Look out for these key points:
- Different Removal Service Or Tailored Removals
- Different Size Vehicles – Especially Bigger Than Luton Vans
- Company Website
- Landline – Not Just Mobile
- Company Address – Head Office
- Insurance Policy
- Terms & Conditions
- Contract – Eg: Quote & Acceptance Forms
- Referrals/Testimonials
- VAT Registered
- Qualification such as CPC
- Different Size Vehicles – Especially Bigger Than Luton Van
- Uniform With Company Logo
- Different Payment Methods Such As Cheque & BACS payment
- Free Quote